Quality

COPQ (Cost of Poor Quality) is a metric many organizations are all too familiar with.  Many organizations are not aware of the  direct costs associated to COPQ and our goal is to make sure this is not a metric that needs to be determined from using any of our products.  Our commitment is to ensure that all of our customers receive the best quality products available in the market.

Quality Policy

“Tri-Tech International strives to deliver the highest level of customer satisfaction by providing the best quality products available in the industry.  Our core values are based on our Quality Management System, which is a continuous process of improvement and the best way to exceed our customer’s expectations.”   

Quality & Objective Metrics

QUALITY OBJECTIVES

Product Quality to Customer ≥ 98%

OTD = On-Time-Delivery ≥ 98%

Customer Satisfaction Average ≥ 3.5 Stars

PROCESS METRICS

Supplier Quality ≥ 98%

Supplier OTD ≥ 95%

Order Receipt to Entry within 48 Hours ≥ 98%

MISSION

Our mission as a Manufacturer and Distributor is to build customer trust and loyalty through innovation, quality and cost-effective solutions.

VALUES

Ethics - We exercise our duties with honesty and integrity at all times.

Teamwork - We respect and support each other, without blame, to create a stronger and better performing team. 

Customer Service - We respond to every customer quickly, thoroughly, professionally and with courtesy.

Warranty

TRI-Tech International warrants to the purchaser that its products are free from defects in material and workmanship on the terms and conditions set forth herein. Subject to the conditions and limitations set forth below, TRI-Tech International will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.

Repaired parts or replacement products will be provided by TRI-Tech International on an exchange basis, and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products. If TRI-Tech International is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the product at the time the warranty claim is made or the purchase price.

This limited warranty does not cover any damage to the product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair or modification.

This limited warranty shall not apply if:

• the product was not used in accordance with any accompanying instructions, or

• the product was not used for its intended function.

• Product cannot be altered from original condition sent. 

• Modules must not be missing TRI-Tech or Original labels.

• Product has not been mishandled.

• Product not damaged from original shipment condition.

This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to U.S.A. and other applicable export regulations. This limited warranty covers only repair, replacement, refund or credit for defective TRI-Tech International products, as provided above.

TRI-Tech International is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data or any costs associated with determining the source of system problems or removing, servicing or installing TRI-Tech International products.

This warranty excludes third party software, connected equipment or stored data. TRI-Tech International is therefore not liable for any actual or consequential losses or damage attributable to third party software, connected equipment or stored data. In the event of a claim, TRI-Tech International's sole and maximum obligation shall be to repair or replace the hardware or issue a refund in TRI-Tech International’s sole discretion.